reply efficiency meaning in English

应答效率

As one of the first wireless value added service providers for shanghai mobile s monternet , tencent s outstanding performance among more than 100 sp competitors has its own reason . apart from constant innovation and recognition among users for its type , quality and quantity of businesses as well as technical innovation , more importantly tencent has always regarded customer service as a key factor for its development . it impressed users deeply for tencent efforts in improving customer service staff quality , enhancing replying efficiency and reducing customer complaints
腾讯公司作为上海移动梦网的首批无线增值服务提供商，此次之所以能在100多家sp中脱颖而出，除了其能够不断推陈出新，在业务种类业务质量和数量技术创新意识方面获得广大用户的认可外，更重要的是，腾讯公司一直将客户服务工作作为自身发展的要素来看待，在提高客服人员素质提高应答效率和减少投诉率等方面都给用户留下了深刻印象。